Auc Store

Technology products, IT repairs and installation, and developers — from local stores in Dehradun.

Terms of Use

These terms apply when you use Auc Store — the website aucstore.in, the Auc Store Android app and the seller workspace. Auc Store is run by Auc Smart Services Pvt Ltd ("AUC", "we", "us"), 604, Radha Palace, 2nd Floor, Rajpur Road, Dehradun, Uttarakhand, India. By creating an account or using Auc Store you accept these terms, our Privacy Policy and the Refund, Cancellation & Returns Policy.

1. What Auc Store is

Auc Store is a verified commerce and services platform — live in Dehradun first and expanding to more cities across India. It connects you with verified local stores, sellers and service professionals:

  • buy products from local stores, for delivery or pickup;
  • post what you need and let stores compete with offers ("Find a better price");
  • request repairs and services and compare itemised estimates;
  • buy second-hand items in auctions run by verified stores;
  • find developers for websites, web applications and Android apps, see their portfolios and send project enquiries;
  • keep your devices, invoices and warranties in one place.

Auc Store is for technology: technology products, IT repair and support, and web and Android development.

For products and services sold by a store, the store is the seller or provider and AUC runs the platform that connects you. For services delivered by AUC itself (for example "AUC Engineer at Home"), AUC is the provider. Each listing, offer, estimate and invoice shows who the seller or provider is.

We currently serve Dehradun, Uttarakhand (PIN codes 248001–248009). Requests from other areas may be declined.

2. Your account

  • You sign in with a one-time code sent to your email, or with Google. Keep your email account secure: anyone who can read it can sign in as you.
  • Give correct details. One account per person; business accounts must be opened by someone allowed to act for the business.
  • You must be 18 or older, or use Auc Store with a parent or guardian.
  • You can delete your account at any time (see the Account Deletion policy). We may suspend or close accounts that break these terms or the law.

3. Requests, offers and estimates

  • Posting a requirement or a service request is free, and you never have to accept an offer or estimate.
  • Until you choose a store or provider, they see only your first name, your area or PIN code and the details you posted — never your phone number, email or full address. The one you choose receives the contact details needed to complete the job.
  • Offers are valid until the deadline shown. Service estimates are valid for 7 days unless the estimate says otherwise.
  • The estimate you accept is the agreed price. If the work or price needs to change, the provider must send a revised estimate, and nothing changes unless you approve it.

4. Prices, orders and payments

  • Prices are set by the stores and include taxes as shown. Delivery charges, if any, are shown before you pay.
  • Placing an order is a purchase from the store named on the order. A store may reject an order it cannot fulfil; anything you paid online for that order is refunded.
  • Ways to pay, depending on the store and order: online through Razorpay (UPI, cards, net banking and the other methods shown at checkout), cash on delivery (orders up to ₹50,000 where the store offers it) or pay at pickup. For repairs and services: when the accepted estimate includes parts, you pay an advance of at least 20% of it (you may pay more) to confirm the booking; a visit, diagnosis or labour-only job needs no advance — the engineer visits, checks and it is paid afterwards. Payment is made online through Razorpay, by UPI to Auc Store's UPI ID (it counts once we find the transaction ID you send in our account), or in cash to Auc Store's representative at your marked location or when your device is picked up. Where Auc Store allows it for a store, you may pay that store directly. The advance counts towards the agreed price; the rest is paid when the job is done.
  • Online payments are processed by Razorpay Software Pvt Ltd on its secure checkout. AUC never sees or stores your card number, CVV or UPI PIN, and we will never ask you for them.
  • Pay only in the Auc Store payment window: checkout, the Pay button on your order or request, or Auc Store's own UPI ID shown there. Never pay to a UPI ID, QR code, payment link or bank account that a store or anyone else sends you in a chat message or photo. Those payments are not made through Auc Store, and we cannot track, protect or refund them.

5. Invoices and warranty

  • Product invoices are issued by the selling store. AUC issues invoices only for services it provides and for its own fees. Invoices are available on the order or request in the app.
  • Warranty is provided by the store, the manufacturer or the service provider, as stated on the listing, estimate or invoice. AUC helps you raise and follow a warranty claim.

6. Auctions

  • Auction items are listed by verified stores and checked by AUC before they go live. Items are second-hand unless stated, and are sold in the condition described.
  • A bid is a binding offer to buy. A bid placed in the last 2 minutes extends the auction by 2 minutes, so everyone gets a fair chance to respond.
  • If a reserve price is set and not reached, the item is not sold. The highest bidder must complete checkout to confirm the purchase.
  • AUC may cancel an auction, or void bids that are mistaken, fraudulent or placed to manipulate the price.

7. Verified stores, ratings and reviews

  • "Verified" means AUC has reviewed the seller's identity and business documents. It is not a guarantee of quality or workmanship.
  • Ratings and reviews come from customers. Reviews must describe your own genuine experience. Paid, fake or misleading reviews are not allowed and will be removed.

8. Your content

You keep ownership of the photos, descriptions, reviews and messages you post. You allow AUC to store, show and process them as needed to run Auc Store. Do not post anything unlawful, false, offensive or that infringes someone else's rights. You can report content in the app; AUC may remove content that breaks these terms.

8a. Community

The Community lets customers and stores ask and answer questions about phones, computers and other technology. Follow the Community Guidelines. Answers are shared by other users and are not professional advice from AUC: back up your data and take care before trying a fix yourself. You can report posts and block people, and AUC removes content and suspends accounts that break the rules.

8b. Help chat

The Auc Store Assistant answers from Auc Store's own published information (how Auc Store works, FAQs and policies) and its live listings. It runs on our own servers and does not send your messages to any outside AI service. It can still be wrong or out of date: always check prices, stock and terms on the product, store or policy page before you buy. You can ask for a person at any time — a live agent when one is available, WhatsApp, or a support ticket.

8b-1. Developer portfolios and project enquiries

  • Any member may switch on *Offer freelance services* and publish a portfolio of websites, web applications and Android apps they built. Describe only your own real work: no invented projects, clients, results, reviews or qualifications. Use only pictures and links you have the right to share. Keep phone numbers and email addresses off your portfolio.
  • Auc Store may hide a portfolio that breaks these rules and tells the developer why. Switching freelancing off or unpublishing hides the portfolio; your information is kept so you can switch it on again.
  • A project enquiry is a message between a customer and a developer. It is not an order or a contract with Auc Store, and a developer is not obliged to reply or to take the project. Any agreement about a project is between the customer and the developer. Phone numbers, email addresses and payment details are hidden in enquiry messages; do not pay a developer by a UPI ID, QR code or bank details sent in an enquiry.
  • iPhone (iOS) apps are not offered through Auc Store.

8c. Pictures you upload

Pictures are checked automatically. Adult, violent or self-harm pictures are refused, or held for an Auc Store check before anyone else sees them; pictures Auc Store refuses are deleted. Upload only pictures you have the right to share.

9. Things you must not do

  • give false information, place fake orders, requests, bids or reviews, or impersonate anyone;
  • sell or ask for illegal, stolen, counterfeit or restricted goods;
  • harass stores, providers, customers or AUC staff;
  • copy, scrape or misuse the platform or other people's data, or try to break its security;
  • use contact details you receive for anything other than the order or job they were shared for.

10. Problems with an order or job

Use "Raise an issue" on the order or service. For deliveries, raise it within 3 days of delivery or pickup. AUC reviews the payment, invoice, delivery and the evidence from both sides, and decides on a fix such as a refund, replacement or redelivery. This does not limit your rights under consumer protection law.

11. Liability

AUC works to keep Auc Store accurate, safe and available, but it may sometimes be interrupted for maintenance or reasons outside our control. Where a store or provider sells a product or performs a service, that store or provider is responsible for it. To the extent the law allows, AUC is not liable for indirect or consequential losses. Nothing in these terms limits any liability that cannot be limited under Indian law.

12. Changes to these terms

We may update these terms as Auc Store changes. We will tell you about important changes in the app or by email before they apply. If you keep using Auc Store after that, the updated terms apply.

13. Governing law

These terms are governed by the laws of India. Courts at Dehradun, Uttarakhand have jurisdiction.

Grievance Officer

Under the Information Technology Act, 2000, the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023, you can raise a complaint with our Grievance Officer:

  • Grievance Officer, Auc Smart Services Pvt Ltd
  • Address: 604, Radha Palace, 2nd Floor, Rajpur Road, Dehradun, Uttarakhand, India
  • Email: support@aucstore.in (subject: "Grievance")

We acknowledge complaints within 48 hours and resolve them within one month of receipt.