Auc Store

Technology products, IT repairs and installation, and developers — from local stores in Dehradun.

Refund, Cancellation & Returns

This policy covers orders, returns, service requests, auctions and seller plans on Auc Store, run by Auc Smart Services Pvt Ltd.

Cancelling an order

  • You can cancel an order from the order screen until the store packs it (while it shows Placed or Confirmed).
  • After that, contact the store from the order, or AUC support, and we will help.
  • If a store rejects or cancels your order, or cannot deliver it, the order is cancelled and anything you paid online is refunded in full.

Refunds for online payments

  • Refunds go back to the original payment method (the same UPI account, card or bank) through Razorpay.
  • A refund request is created automatically when a paid order is cancelled, rejected or returned. AUC reviews it within 2 working days and then sends it to Razorpay.
  • After that, banks usually credit the money within 5–7 working days. You can see the refund on your order and in Account → Payments.
  • If you paid by cash on delivery or at pickup and a return is accepted, the store refunds you directly. If it does not, raise an issue and AUC will step in.

Returns and replacements

  • Returns and replacements are handled directly by the store you bought from, under the return window shown on the product page (for example "7-day return"). The window starts on the day of delivery or pickup.
  • Request the return or replacement from the order screen within that window, or message the store from the order. The item must be unused, complete with its box, accessories, freebies and invoice.
  • The store checks the item and replaces it or refunds you. For online payments the refund goes back through Auc Store as above; for cash payments the store refunds you directly.
  • Products without a return window are covered by their warranty, not by returns.
  • If the store does not respond within 2 working days, or you do not agree with its decision, use "Raise an issue" on the order and Auc Store will step in.

Damaged, wrong or missing items

  • Check your order when you receive it. If something is damaged, wrong or missing, use "Raise an issue" on the order within 3 days, with photos.
  • For orders of ₹15,000 or more, we recommend recording a continuous video while you open the package; it helps settle claims quickly.
  • The store replaces the item or refunds you. If you cannot agree, Auc Store reviews the evidence from you and the store and decides on a refund, replacement or redelivery.

Service requests

  • Cancelling a service request is free until work starts.
  • Once you approve an estimate, the provider may charge for work already done, as written on the estimate.
  • When the accepted estimate for a repair or service includes parts, you pay an advance of at least 20% of it to confirm (online, by UPI to Auc Store, or in cash to our representative). Visit, diagnosis and labour-only jobs need no advance. If the request is cancelled before work starts, the advance is refunded in full — online payments to the original method, UPI and cash payments to your UPI ID or bank account.
  • If you are unhappy with a repair, use "Raise an issue" on the request. Warranty on the work is as stated on the estimate or invoice.

Auctions

Auction purchases follow the same rules as orders. Second-hand items are sold in the condition described. If an item is materially different from its description, raise an issue within 3 days of receiving it.

Seller plans

Fees for seller plans and lead packs are charged before the plan starts and are not refundable once it has started, except where the law requires it or AUC cannot provide the plan.

Need help?

Use "Raise an issue" on the order or request, open a ticket in Help & support, email support@aucstore.in or WhatsApp +91 89235 74972.